Return Policy

Last updated: May 5, 2024

Returns Policy

At Solo Sultan, your satisfaction is our priority. We strive to provide high quality products and excellent customer service. However, for hygiene reasons, we do not accept returns on solo sex toys, intimate accessories or other intimate products.

Defective or damaged products

In the event that you receive a defective product or if the product is damaged during shipping, please contact our customer service immediately. We will do our best to solve the problem and provide a suitable solution.

Wrong orders

If you have received an incorrect product, please contact our customer service. We will provide you with further instructions on how to return the unopened and unused product. Once received, we will ship the correct product to you.

Cancellation of orders

If you wish to cancel an order, please contact us immediately. We can only cancel orders before they have been processed and shipped. If the order has already been shipped, you cannot cancel the products and they must be received according to our returns policy.

Privacy Policy

Our privacy policy describes how we collect, use and protect your personal information in accordance with applicable law. By placing an order with Solo Sultan, you agree to our privacy policy.